Terms of service

1. Acceptance of terms

By accessing the Service, registering an account, or using a booking link of one of our partner salons, you confirm that you are at least 16 years old and that you have the legal capacity to accept these Terms.

For salons (subscribers) a separate Subscription Agreement also applies, which is concluded before the salon receives access to the backoffice application. In case of conflict between these Terms and the Subscription Agreement, the Subscription Agreement prevails.

2. Description of the Service

bukiraj.app is a SaaS platform for appointment booking that enables:

• salons and other service businesses ("Salons") to accept online reservations and to manage their calendar, services, team and customers;
• end users ("Clients") to book an appointment at a salon through a public booking link, without having to register an account.

The Service does not provide the underlying service itself (e.g. haircuts, beauty treatments) — it merely facilitates the reservation process. The Salon is solely responsible for performing the service, its quality and any related payments.

3. Clients — booking an appointment

When a client books an appointment through the Service:

• they enter required information (first name, last name, phone, email) and an optional note;
• they confirm their email address using a one-time code (OTP) that is valid for a few minutes;
• they receive an email confirmation of the appointment and, optionally, a reminder before the appointment.

An appointment can be cancelled using the link delivered in the confirmation email. Past appointments cannot be cancelled. The Salon reserves the right to cancel or reschedule an appointment in accordance with its own policy; in that case the client receives a notification by email.

4. Salons — access to the application and agreement

Salons receive access to the backoffice application only after:

• a scheduled and completed demo call;
• accepting these Terms of Service electronically (by ticking the confirmation checkbox at first login), which shall be deemed conclusion of the Subscription Agreement;
• an onboarding call during which the salon, services, prices, working hours, team and branding are set up.

The Salon is responsible for the accuracy of the data it enters (working hours, prices, images, service descriptions) and for any activity that takes place through its account. The Salon undertakes not to share access credentials with unauthorized persons. The date, time and version of the Terms accepted by the Salon are stored in the system and available upon request.

5. Trial period

Each Salon is offered a free 14-day trial period, with no obligation to enter payment instruments. During the trial period the Salon has full access to the features of the selected plan.

After the trial period expires, the Salon may continue using the service by paying the monthly subscription, or stop using it without any obligation.

6. Pricing and payment

Current subscription plan pricing (Basic, Pro, Business) is displayed on the public bukiraj.app home page. All prices are stated in EUR and exclude any taxes that may apply under applicable law.

Billing is monthly or yearly, depending on the selected plan, via invoice issued to the Salon and settled by transfer to the operator's business account. The Salon may request a plan or billing-period change at any time.

The Operator reserves the right to change subscription prices with at least 30 days' prior notice sent to the Salon's email.

7. Cancellation of subscription

The Salon may cancel the subscription at any time by sending an email to support@bukiraj.app. Cancellation takes effect at the end of the current billing period — any period already paid is not refunded, but the next month will not be charged.

The Operator reserves the right to terminate access to a Salon's account in case of violation of the Terms, non-payment of the subscription for more than 30 days, or use of the Service in violation of the law.

8. Deletion of data upon termination

When a Salon stops using the Service (cancellation of the subscription, termination of the agreement, or prolonged inactivity), the Operator will delete all data related to that account within 30 days of termination, except for data that we are required to retain by law (e.g. accounting records).

Clients who booked an appointment through the Service may at any time request deletion of their data by sending a request to support@bukiraj.app or by contacting the Salon directly. Details about deletion are described in the Privacy Policy.

9. Acceptable use

By using the Service you agree not to:

• use the Service in violation of applicable laws or to infringe the rights of third parties;
• attempt to access data of other users or Salon accounts you are not authorized to access;
• overload, disrupt or attack the Service infrastructure (DoS, scraping, automated booking without permission);
• publish offensive, illegal or copyrighted content that you are not allowed to use;
• abuse the booking system (fake reservations, systematic blocking of time slots).

In case of violation, the Operator reserves the right to temporarily or permanently block access.

10. Content and intellectual property

The Service (including code, design, logos, texts and other elements provided by the Operator) is protected by copyright and other intellectual property rights. The content may not be copied, distributed or used for commercial purposes without prior written consent of the Operator.

Content uploaded by the Salon (logo, gallery images, service descriptions, branding) remains the property of the Salon. By using the Service, the Salon grants the Operator a non-exclusive license to display such content within the Service for the purpose of providing the service.

11. Third-party services

To provide the Service we rely on trusted third-party services, including (but not limited to):

• Supabase — database and authentication;
• Vercel — hosting;
• Resend — sending of transactional and marketing emails;
• Sentry — error and performance monitoring (production only).

Details on which data is shared with each partner can be found in the Privacy Policy.

12. Warranties and limitations

The Service is provided "as is" and "as available". We strive to keep the Service available 24/7, but we do not guarantee uninterrupted operation, absence of errors, or complete security of data transmission over the internet.

The Operator is not liable for:

• missed or incorrectly booked appointments due to user error or external factors (e.g. unavailable internet, blocked emails);
• the quality, performance, delay or cancellation of the service by the Salon;
• content entered by Salons (prices, descriptions, images).

13. Limitation of liability

To the maximum extent permitted by applicable law, the Operator's total liability towards any user (Salon or Client) is limited to the amount of subscription fees paid by that user to the Operator in the last 12 months, or to 0 EUR if the user is a free user or a Client.

In no event shall the Operator be liable for indirect, consequential, incidental or punitive damages, lost profits, lost data or business interruption.

14. Changes to the Terms

The Operator reserves the right to amend these Terms. Material changes will be published on this page and, for Salons, sent by email at least 14 days before they come into effect. Continued use of the Service after the changes take effect constitutes acceptance of the amended Terms.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Serbia. Any disputes arising from the use of the Service will first be attempted to be resolved amicably. Otherwise, the competent court in Belgrade shall have jurisdiction.

16. Contact

For any questions regarding these Terms, you can contact us at:

• Email: support@bukiraj.app
• Web: https://bukiraj.app